Royal Surrey ‘Family’ Wins Accolades From Care Quality Commission

Published on: 22 Jun, 2020
Updated on: 24 Jun, 2020

The Royal Surrey County Hospital

The Royal Surrey has officially been recognised as offering “outstanding” healthcare, across several areas by the Care Quality Commission (CQC).

The CQC has today (June 22) reported its findings from a visit in February:

• The rating for medical care (including that of older people) has improved from “good” to “outstanding”;
• The rating for end-of-life care has improved from “good” to “outstanding”; and
• Use of resources has improved from “good” (while in shadow form) to “outstanding”.

The CQC also inspected urgent and emergency care and, although the hospital was already dealing with Covid-19 patients, the service has retained its rating of “good”.

These join the other “outstanding” ratings for maternity services and for the Trust’s responsiveness and now all core services and all aspects of the Trust are either rated as “outstanding”! or “good”.

The Royal Surrey’s chief executive, Louise Stead.

Louise Stead, the chief executive officer of Royal Surrey NHS Foundation Trust, said: “I am enormously proud of this latest recognition from the CQC and of all the Royal Surrey family. This is a true testament to the outstanding colleagues and services we have here at the Trust and the fantastic partnership we have with other agencies.

“Although we have been awarded three extra “outstandings”, the CQC had to temporarily suspend all routine inspections due to Covid-19 and so, unfortunately, could not undertake its “well-led” inspection.

“Disappointingly, this means the overall rating of the Trust cannot be changed until this has been assessed, but we are looking forward to the next opportunity to impress the CQC.”

The report praised the Trust’s ‘innovative approach’ to providing healthcare, particularly for people with multiple and complex needs. It also noted the Trust’s efforts in engaging with patients and the community to plan and manage services.

The Trust’s medical care leaders were described as having an “inspiring shared purpose” and providing staff with opportunities for career development.

Sue Sjuve, the chair of Royal Surrey NHS Foundation Trust, said: “We truly value the benefit of working as an integral part of our local health and care system, which has paid dividends over the recent months. To see this collaboration recognised and highlighted through the CQC reports demonstrates how embedded these relationships really are.”

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