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Dragon Interview – Council Leader Spells Out What is Being Done to Improve Caller Wait Times

Published on: 20 Jan, 2022
Updated on: 21 Jan, 2022

In the latest “round up” interview GBC Council Leader Joss Bigmore covers another range of topics in his interview with Dragon editor Martin Giles.

Subjects covered are: GBC caller wait times – what is happening and what remedies are being applied; public toilet closures – will other solutions be considered; The Debenhams/”St Mary’s Wharf” proposal – why can’t Guildford have a maximum height policy; Jubilee planning – the beacon will be lit but what else can the council leader tell us; What is the latest on the Local Plan review; and has planning for the GBC leadership handover in October commenced?

See also:

Even Councillors Can’t Get Through to GBC

Council Wants Your Help to Decide Where to Stop Spending Pennies (and Pounds)

Town Split Over St Mary’s Wharf As Historic England Accuses Developer of “Flawed” Conclusions

Guildford’s Beacon Will Be Lit for Queen’s Jubilee

Council Wants Your Comments on Policies that Will Form Part 2 of Local Plan

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Responses to Dragon Interview – Council Leader Spells Out What is Being Done to Improve Caller Wait Times

  1. Howard Fisger Reply

    January 20, 2022 at 5:15 pm

    Did the council leader really say that 51% of the calls they answer are answered within 6 minutes? That they only answer 44 per cent of calls. So 56 per cent – that’s over half – of calls to Guildford Council are simply not answered. Or did I misunderstand what was said?

    This comment was referred to Cllr Bigmore. Please see his response here.

  2. Martin Elliott Reply

    January 20, 2022 at 6:33 pm

    It’s not just caller waiting times, though that is one problem, but responses to GBC’s preferred method of communication via web forms (MyGuildford) as well. Also, senders of emails are promised a response in 10 days, but it takes weeks, and letters take 10/12 weeks.

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