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Being ‘Too Old’ for a Nightclub Triggers 999 Call to the Police

Published on: 24 Sep, 2021
Updated on: 27 Sep, 2021

By Julie Armstrong

local democracy reporter

A woman nearing 40 dialled 999 to tell police that bouncers wouldn’t let her in a Surrey nightclub because she was “too old”.

Surrey Police has hit out at inappropriate 999 calls after the 38-year-old thought this was a good use of police resources at about 1.30am on a Friday night earlier this month.

In another incident, a caller used the emergency line to report he was following a car that had its petrol flap open. He was concerned it would cause a fire as the weather was warm.

It turned out the petrol cap was screwed in, the driver had just forgotten to close the flap. It is not known if the caller’s phone was on hands-free.

The force said misusing the service meant those in genuine need of urgent help would wait longer to get through.

It said demands on policing are now back to pre-Covid levels and over the August Bank Holiday weekend emergency call handlers dealt with more than 1,730 calls.

A Surrey Police spokesperson said: “Please use 999 responsibly. It should only be called in a genuine emergency when you need immediate assistance and not simply because you cannot get through on non-emergency numbers.

“Anyone with a genuine need for emergency assistance, where life or property is in immediate danger, should always call 999, otherwise please get in touch with us either online at or by calling 101.”

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Responses to Being ‘Too Old’ for a Nightclub Triggers 999 Call to the Police

  1. J Holt Reply

    September 24, 2021 at 7:23 pm

    I sometimes wonder if Surrey Police remembers that it is providing a service to citizens.

    The police spokesperson in the penultimate paragraph should perhaps be dealing with the problems in the 101 service.

    Then there might not be misuse of 999.

  2. David Roberts Reply

    September 24, 2021 at 8:10 pm

    But a timely 999 call might have saved innocent members of the public from the awful tragedy of seeing Michael Gove out clubbing.

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