Booked Slot System Being Trialled at Epsom CRC to Reduce Queues

Published on: 24 Oct, 2020
Updated on: 26 Oct, 2020

Guildford’s Recycling Centre in Slyfield

Starting November 5, a new booking system for community recycling is being tested at the Epsom centre because reduced capacity through social distancing has caused long queues.

At most other Surrey CRCs within Surrey, these queues lessened but Epsom CRC is still busy, causing disruption to residents and nearby businesses on the Blenheim Road industrial estate. The new system aims to reduce queues by controlling traffic and visitors.

The trial is expected to last until Christmas and a survey will be made of residents’ opinions. Natalie Bramhall, SCC cabinet member for environment and climate change, said: “We know booking systems at community recycling centres have been successfully introduced by other councils.

“We have listened to feedback from residents and local businesses and are testing this way to reduce queuing and make access to our essential services easier.”

The system is available online but those without internet access can call the customer centre and have a time slot booked, starting October 22 for November 5 onwards. Until then, residents will still be able to turn up without a booked time slot but not after then.

Residents can arrive at any time within their 15-minute slot, which can be booked up to 14 days in advance. There is no limit to the number of slots you can book, but users are asked to be considerate.

All other CRC rules will stay, including the need to bring proof of residency and a valid van permit. More information and a link to the system can be found at surrey.gov.uk/epsomrecycling