Cold Weather Alert Brings Urgent Message: ‘Use A&E Only In Serious Cases’

Published on: 30 Dec, 2025
Updated on: 1 Jan, 2026

The Royal Surrey, Guildford – people are being urged to think twice before going to A&E

Health officials are urging people across Surrey to avoid using hospital A&E departments except in serious cases, as the onset of cold weather puts added pressure on health services.

People are being urged to “choose the right NHS service for their health needs”, helping to ensure urgent and emergency care is available for those who need it most.

The call follows a recent rise in flu admissions across Surrey and continued pressure on local hospitals.

The Met Office has issued a yellow cold-health alert for the South East up until January 5. The colder temperatures are expected to increase demand on health and social care services, particularly for older people and those with existing health conditions.

Hospitals across Surrey are experiencing high levels of demand. Members of the public are asked to attend Accident and Emergency departments only for serious injuries, life-threatening emergencies or conditions that cannot be treated elsewhere.

Professor Andrew Rhodes, Joint Chief Medical Officer for NHS Surrey Heartlands, said: “Our services are already under pressure and the onset of colder weather means we expect demand to increase further in the days ahead. By making the right choice and using the right service for your health needs, you can help us protect emergency care for those who need it most.”

The right service may include Pharmacy First, NHS 111 online or by phone, GP practices, urgent treatment centres and safe havens. “This helps keep A&E available for people who are seriously unwell,” says a statement from health officials.

People are also being asked to play their part in protecting vulnerable members of the community by checking in on elderly neighbours, friends and relatives during colder weather.

Professor Rhodes said: “Cold temperatures can significantly worsen existing health conditions, especially for older people. Keeping warm and staying well can reduce the risk of flu and other serious illnesses such as heart attacks, strokes and pneumonia. Small actions, like checking in on someone who may be struggling, can have a big impact during colder weather.”