Fringe Box



Letter: My Bus Service Has Got Worse

Published on: 17 Jun, 2022
Updated on: 17 Jun, 2022

From: Brian Creese

chair of Guildford Labour

After the Guildford bus crisis at Christmas, when Arriva handed back the keys for the main local bus services, Stagecoach has become the main bus provider in Guildford. How are people finding it?

Although we are picking up a lot of criticism of bus services on the doorstep, this is primarily a personal comment rather than a political one.

I live in Jacobs Well and am currently unable to drive. After an encouraging start, the performance of the 34 and 35 buses linking Guildford and Woking has become woeful.

In the past seven days I have had seven buses ‘cancelled’; by cancelled I mean they have not turned up. Most of these had the usual countdown on the bus stop display they just go to ‘Due’ then disappear.

In Arriva days we had three buses an hour but it is now two, so every cancellation is half an hour at the bus stop.

Even when waiting at the Bus Station in Guildford, there is no communication with passengers. Today, for instance, the 11.30 and 12.00 buses didn’t appear but there was no one at the bus station from Stagecoach to inform passengers what was going on.

One lady there had been waiting 90 minutes for a bus. I wonder if others have been finding the same issues with their buses; is it just Stagecoach or are others also struggling.

In my opinion, this is simply not good enough. Public Transport only works when the public has trust, and that trust is rapidly disappearing – on our route at least.

What, I wonder, is Surrey County Council doing about the situation? They subsidise the services and so should ensure they meet the proper standards.

And what about Guildford Borough Council? If they want to encourage people to leave their cars at home they need to ensure a decent, reliable bus service. I’m afraid at present we are getting neither.

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Responses to Letter: My Bus Service Has Got Worse

  1. Sara Tokunaga Reply

    June 17, 2022 at 4:52 pm

    Safeguard’s 4 and 5 have also become more unreliable. Apparently there is a lack of drivers. With these buses servicing the hospital it is always a worry if I have an appointment.

  2. Andrew Halliday Reply

    June 17, 2022 at 7:52 pm

    I am pleased to say that independent Safeguard Coaches continues to run all its timetabled bus departures on Routes 3 (Bellfields), 4/5 (Park Barn and Hospital) and 18 (Onslow Village and Burpham) though frequent Guildford gridlocks affect service reliability on occasions.

    We don’t serve all localities but if we go where near where you want to get to please give us a try! Full details at or via the SCC website under Roads and Transport.

    Andrew Halliday is the managing director of Safeguard Coaches

  3. James Maskell Reply

    June 18, 2022 at 11:17 am

    Also, bring back the Park & Ride from Spectrum. That would save driving into Guildford and parking.

  4. Brian Creese Reply

    June 19, 2022 at 12:10 pm

    Yes, James Maskell is right, we really need that Park & Ride back up and running.

    Brian Creese is chair of the Guildford Labour Party

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