Fringe Box



‘Phishing’ Remains the Most Successful Method for Cyber Crooks

Published on: 5 Jun, 2021
Updated on: 7 Jun, 2021

Cyber criminals love phishing. And when criminals go phishing, you are the fish and the bait is usually contained in a scam email or text message.

The criminal’s goal is to convince you to click on the links within their scam email or text message, or to give away sensitive information (such as bank details). These messages may look like the real thing but are malicious. Once clicked, you may be sent to a dodgy website which could download viruses onto your computer, or steal your passwords.

As of April 30, nearly six million emails were reported to the Suspicious Email Reporting Service (SERS). The tool, which was launched by the National Cyber Security Centre (NCSC) and the City of London Police last April, allows the public to forward suspicious emails to an automated system that scans them for malicious links. Since its launch, over 43,000 scams and 84,000 malicious websites have been removed.

The most common phishing scams?

The most commonly spoofed organisation reported in phishing emails was TV Licensing, with victims of these emails alone reporting losses totalling £5.3m.

The majority of losses occurred as a result of victims following malicious links in the emails and inputting their personal information into what they thought was the legitimate TV Licensing website. Shortly after, they would receive a call from criminals impersonating bank staff who was able to convince them that their bank accounts were compromised and persuaded them to transfer all of their money to a new ‘safe’ account.

Some of the other most commonly impersonated organisations included HMRC and DVLA. We also received more than 40,000 suspicious email reports relating to Covid-19. These crooks are heartless.

Protecting yourself

Fake emails and text messages can sometimes be difficult to spot and criminals are constantly getting better at finding ways to make them seem more authentic. Email address spoofing is just one of the tactics criminals will use to try and make their fake emails look real.

Here are some tips you should follow to protect yourself, and others, from scam emails and text messages:

1: Be cautious of messages asking for your personal information. Official organisations, such as your bank, should never ask you for personal or financial information via email or text message. If you receive a message and you want to check that it’s legitimate, you can call the organisation directly using a known number, such as the one on a bank statement or utility bill.

2: Report suspicious emails. If you receive an email you’re not quite sure about, you should report it to the Suspicious Email Reporting Service (SERS) by forwarding the email to: Your reports will help government and law enforcement agencies to remove malicious emails and websites.

3: Report suspicious text messages. If you receive a suspicious text message, you can report it by forwarding the message to 7726. It’s free of charge and enables your mobile network provider to investigate the origin of the text and take action, if found to be malicious.

4: Report fraud. If you’ve lost money or provided personal information as a result of a phishing scam, notify your bank immediately and report it to Action Fraud.

For more information on how to protect yourself from fraud and cyber crime, please visit:

This article was based on a “Neighbourhood Alert” issued by Action Fraud.

Share This Post

Responses to ‘Phishing’ Remains the Most Successful Method for Cyber Crooks

  1. Bruce Penson Reply

    June 7, 2021 at 8:57 pm

    The article has missed one of the most important ways to defend against such attacks. On every online account you have that allows you to, switch on multifactor (sometimes called two-factor) authentication. This will require a second code to be inputted alongside your password (generated by your phone – similar systems are in use on online banking).

    This stops criminals using phishing emails to trick you into disclosing your password and giving them access to personal details, payment details, ordering from your accounts and using your email to send malicious emails.

    If you don’t do this it will sadly only be a matter of time before you experience some kind of cyber breach.

Leave a Comment

Please see our comments policy. All comments are moderated and may take time to appear.

Your email address will not be published. Required fields are marked *