Update: Water Supply Once Again Restored in GU1 and GU2

Published on: 15 Nov, 2023
Updated on: 16 Nov, 2023

Update November 16: Thames Water said in in message last night to customers: “Firstly we would like to apologise for any inconvenience caused by the recent water pressure issues or supply interruptions residents may have experienced.

“The root cause of this problem has been identified as an airlock within one of our water mains.

“Our dedicated team of engineers is diligently working through the night to address and resolve the issue promptly. To mitigate the impact on water supply, we have deployed tankers to pump additional resources into the local pipe network.

“We anticipate that water pressures will return to normal early tomorrow morning [ie today]. We will be in touch tomorrow to provide further information and updates with regards to this repair.

“We appreciate your understanding and patience during this time. If you have any immediate concerns or require further assistance, please do not hesitate to reach out.

This morning at 8.15am they reported: “All customers affected by supply problems in the Guildford area should now have water, and the pressure continues to improve.

“If you still have no supply, please let us know on 0800 316 9800.

“We’re again really sorry about these issues over recent days and how long it’s taken to improve things.

“Our engineers will monitor the situation and we’ll update here if there’s any change.”

November 15: Water supply is again a problem in Guildford this evening.

A Dragon reader wrote: “Water is off again at GU1 as at 8pm. You could not make it up!”

And Guildford’s MP Angela Richardson said: “I’ve just got back to Guildford and no water along with other GU1 and GU2 residents. The TW saga rumbles on.”

Thames Water have admitted there is another problem with a statement on its website saying: “We’re really sorry if you again have low pressure or no water.

“Our engineers are working in the area to get things back to normal as soon as possible.

“We’ll update you here when we have more information.”

Responses to Update: Water Supply Once Again Restored in GU1 and GU2

Sara Tokunaga Reply

November 15, 2023 at 10:47 pm

We are equally blighted in GU2 yet again.
Victor Howarth Reply

November 16, 2023 at 9:18 am

I think that most of this UK country suffers from a Victorian-designed water supply and sewerage system sold to companies which are funded by those seeking a profit.

Thames Water is part of that system and so is governed by the need to make money for its shareholders whilst maintaining something “not fit for purpose”.

The whole thing needs a re-design which is hindered by how our buildings have been positioned.

Look at London where the new central sewerage disposal is centred under the Thames where there are no houses or offices. Paid for by all Thames Water customers wherever they live.