Public Are Invited To Provide Input Into Development of New Council Websites

Published on: 23 Sep, 2026
Updated on: 23 Sep, 2026

Residents, businesses, community groups and visitors across Surrey are being invited to help shape the future of the East Surrey and West Surrey council websites by taking part in a short online survey.

The new websites are being developed ahead of the launch of East Surrey Council and West Surrey Council next April as part of local government reorganisation. Until then, existing council websites and services will continue to operate as normal.

The survey aims to understand how people expect to find information and services online, helping to ensure the new websites are organised in a way that is easy to use and navigate. Participants will be asked where they would look first for common council information and services.

The survey takes around five to ten minutes to complete and is open to anyone who lives, works, visits or runs a business in Surrey.

The activity focuses on the structure of the future websites and how information is organised. It is not about branding, logos or website design.

Insights gathered through the survey will help shape how information and services are organised on the future websites, ensuring they are built around how residents, businesses and communities naturally look for information.

The future websites will continue to evolve over time as services are brought together and refined. This user testing is helping to shape the early structure and navigation, ensuring information is organised in a way that makes sense to residents, businesses and communities from day one.

The survey is now open and runs until until 10am on Monday October 5.

Cllr Paul Follows

Councillor Paul Follows, Leader of West Surrey Shadow Authority, said: “We’re committed to creating councils that are designed around the people and communities they serve, and that includes making sure our digital services are as accessible and easy to use as possible.

“This survey is a practical opportunity for residents, businesses and community groups to influence the structure of the future website and help us build an online experience that makes it easier to find information and access services.

“Every response will help us better understand how people navigate council websites and ensure the future website works for the widest possible audience.”

To take part, visit https://www.surreylgrhub.gov.uk/future-website

People can also participate at supported drop-in sessions (no booking required):

• Woking Library – Tuesday, September 29, 10am to 4pm
• Redhill Library – Thursday, October 1, 10am to 4pm

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